Very nice
Very nice
Nothing loads. App hangs.
Should have special prices or discounts for military veterans!
Ticket prices were about twice the cost of what was available directly from the venue for a show that was not sold out.
Log in through Facebook and had a old email on it. That’s where my tickets were n I couldn’t have access to them. They do not have a customer service number! 900$ down the drain
The way you can see a view from your seat by default is great. It’s too bad not every section has a 360 seat view, but the overwhelming majority seems to be covered. Makes sense to always check here for seat views and a price comparison verse Stubhub, Vivid and Seatgeek.
This app was very easy to use which made buying last minute tickets very comfortable and efficient. Best of all, they have 360 degree seat views so you know exactly what you’re buying! Would recommend this to all my family and friends and wouldn’t use any other app!
Awesome app with easy navigation and the cheapest tickets around!
Love the virtual reality looks
I haven’t come across a ticketing site that allows you to see the view from your seat with a 360 degree view. I’ve had bad experiences on other marketplaces where I was disappointed with my view. Rukkus makes the purchase easy!!! Prices are great too!
If they’re powered by TickPick, I’m in! Both apps are super user friendly and I’ve had nothing but great customer service from TickPick so I expect nothing less from Rukkus.
I love this app ! I have been using it for the past two years for ever concert i go to ! But for the last week the app has not been working . It won't load any of my searches and when im looking at whats near me it wont let me click on any of the upcoming shows . PLEASE FIX A S A P !!
Don’t even bother. This app is not worth all the hassle for cheaper tickets. Worst customer service. Does anybody even work here? No reply to 3 email inquiries about tickets we never got in the app. If I could give this 0 it would reflect the quality of this start up business. Report them to FTC so they can investigate this scam company.
Worst company ever no communication no tickets no fun. Run like hell and don’t give them any credit card information!
I have not received tickets that we paid for. Apple needs to remove this app and stop engaging with these individuals who run this scam!
I would give zero stars if I could. Rukkus took my money and never sent my tickets. I flew my grandkids in from Chicago and reserved hotel rooms in Houston for an Astros game!! WE NEVER SAW THE GAME BECAUSE WE NEVER RECEIVED TICKETS. I’m out ALOT of money. Get Ready Rukkus! You’ll be hearing from my attorney!!
They stole my money, never delivered tickets. Had to stop payment with my bank to get a refund. They don’t answer live chat, phone calls or reply to emails. I ended up having to purchase tickets at the game we attended in addition to the ones I purchased from Rukkus that never arrived. TOTAL SCAM, DO NOT BUY FROM THEM!
I wish I could give it a 0. I have never written a review before because usually you get what you paid for and that’s that. But, this experience was so terrible that I wanted to let everyone know how much of a scam Rukkus is. A few days ago, I bought four tickets for the Mariners game through the app and after you pay, they have a section on the app that shows your upcoming events and it shows you how to access the tickets. The tickets that I bought, I had to email them and on the app, there is a way to send the tickets to the email so you can print them. I sent them to my email but they never actually arrived to my mailbox. So I tried multiple times and nothing ever worked. Then, I tried a different email address. Then, my girlfriends, then my dads. Nothing would work. I tried multiple, multiple times to reach out to costumer service via email and their customer service chat room, and no one ever reached out to me and haven’t still today. (Note- they don’t have a customer service phone number) So, we went to the stadium and I tried to explain to Mariners customer service what happened, but unfortunately and as expected, Mariners CS couldn’t do anything about it which makes sense since it is a third party. So, while in line to get in the stadium, I bought four more tickets from Gametime which was super easy and scanned right off my phone. Here’s the kicker, since we already bought the other seats through Rukkus, I figured we could still use them because ideally they should be empty since they were tehcinally purchased. As we sat in our original seats, we had two other groups of people during the game that had the exact same seats as us on their tickets. Don’t use Rukkus, do use Gametime.
Do not use!!!!!!!
Does anyone know how to get them to respond?? I purchased the tickets- they never sent an email confirmation or the tickets but charged my account $142. I’ve tried calling, texting and live chatting but to no avail.
They take your money and then email you saying the order will be refunded. Tried it twice on two separate orders. It’s bs app don’t waste your time. No customer service at all, no live chat or phone number to contact them.
I bought baseball tickets from Rukkus several times last year and never had a problem. However, with my most recent purchase, I was turned away at the stadium entrance because my ticket was not valid. Only then did I discover that Rukkus has no phone number or way of getting in touch with customer service. I can’t get them to respond to email or social media in order to get a refund. Steer clear!
Ordered one ticket to a hockey game. After several attempts to get my ticket, I get an email 9 hours before the game stating they didn’t even have the ticket. They sell seats they do not have on a regular basis. Go online and read the reviews. This company is as fraudulent as it gets.
Liars. Took my money, wasted my time and then told me the tickets were not available anymore. Their website says they guarantee tickets but good luck with that. They don’t have a phone number and when you submit a request to have them contact you they never do. I knew i should have stuck with the big name ticket sellers like stubhub but i wanted to give them a chance. Please learn from me and never use this company.
I purchased tickets that didn’t load then when o went to print them off they were gone, then I had to text customer service because they have no phone number to call finally found a phone number and was told that because the tickets were accepted I couldn’t get a refund for them not working. Then I call back a second time and they tell me it was because it was after 6 pm that I tried to use the tickets. They are horrible and they pretty much stole my money. Worst customer service ever
They constantly post tickets on their site that are NOT available they charge your card and then the day of the event send you an email saying they are refunding your order with no explanation. I emailed them and all they said was the seller didn't have the tickets. Then why are they on your website!!!! Now we are left without tickets. On top of that, they don't try to remedy the situation whatsoever. Why aren't they offering other tickets the the event for a discount or free for the inconvenience?! STAY AWAY.
DO NOT BUY FROM THEM. Although their prices look good, they will let you buy a ticket(s) and then tell you they aren't available and give you replacement one and they aren't as good. No good way to contact them either do not use Rukkus.
I bought my ticket before reading reviews. I ordered a ticket to be delivered using the app, same day purchase. Two hours before the event I still did not see the mobile option in my status. I sent a message using the help function in the app and did not hear a reply. I logged on and reviewed the comments and found a phone number that worked. 917-809-6508, no one answered but I did receive a call back from someone who saw that they missed my call. That number is 917-810-8848. I spoke to Sofia who was very nice and personable. She had to research the issue and promised to call back in five minutes. She followed through on the promises and Called back. I received an email within minutes of our call with a PDF attachment. I was able to view my ticket and it had the correct section, row and seat information. I'm glad I didn't have the same ending results as some of the other reviews. I'm not sure if I will use this app again, but I did want to provide a positive experience. I would suggest using this only for smaller purchase items and electronically only.
I purchased tickets for the LA dodger game from this app. Showed up to the gate and they didn't work. Reached out to Rukkus and still haven't heard from anyone. DON'T USE THIS APP. If your tickets don't work your pretty much screwed.
I always buy my tickets here , you guys are F.. Amazing!😎🔥
Love this app especially for Pirates tickets!! Always find great deals and have had great experience! Thank you Rukkus
Purchased tickets for MLB opening day. Tickets were not appearing on app, saying they needed to be uploaded. After numerous inquiries over several days, I received and email FIVE HOURS before the game saying there had been a problem with the listing and I was not getting the tickets, and that I was now "free to purchase other tickets." My follow up received no response whatsoever.
App keeps crashing and exiting off can never search for something specific. If I could give ZERO stars I would.
Freezes and then crashes not 30 seconds into using the app. What's the point
This is by far the worst company I've ever interacted with. The customer service is absolutely terrible. I purchased Knicks tickets through this app and they posted an erroneous pick up address for the tickets. They refused to refund my ticket and had to get back via disputing with credit card company. Total frauds! I am surprised Apple allows them to be on their App Store.
The 3D views on this are game changing and prices are great - I'm never using stubhub again!
I like the camera of where your seats are.
Don't even waste your time! It won't stay open for more than 10 seconds... deleted already!
Buying tickets from a third party always makes me skeptical, but Rukkus treats its customers with respect and honesty. I struggled with finding tickets to a sold out show and the Rukkus team helped me and even honored my 5% discount that wasn't added in my cart when I checked out. The bottom line is if you're going to go third party for ticket buying, use a company that wants to help you get your tickets at a great price!!!
Real shame - like the app otherwise!
I'm going to be honest and admit I was super skeptical of using this app after reading all the bad reviews but I have had nothing but a very pleasant experience with them! We usually use seatgeek but I found their prices significantly cheaper after seeing them on the AppStore so we decided to try them out. We got our tickets almost 2 weeks early! I was worried we wouldn't receive them (we paid over $500 for them) because I had never used this app before but customer service always reassured me they guaranteed to deliver before the event time and would ship to wherever I was! They were great and were always available and answered my questions no matter how silly. I highly recommend. Will definitely use again! Thank you so much!
Most of the other reviews are faked by the company itself, don't trust them! The trick that they have played is disgusting. During the checkout process there is a checkbox said 10% discount for this order, what they didn't tell you is that by checking that box you are subscribed to a 12 month long, $9.99 per month program and you can't cancel the subscription anytime you want. There is no notification or confirmation about this subscription and you could only be able to notice this by checking your credit card transaction history. Scam website for sure, don't use it if you want to avoid yourself some trouble!
I ordered fifth harmony tickets on here for the floor and they sent me lawn tickets and when I called the guy I spoke to his name was Dylan and he said they were on floor but then I called to make sure again cause I thought it was weird and he said they messed up and they are on lawn and they said they were going to refund my money because I returned the tickets and I never got my refund and when I called to see if I was going to get my refund he said I couldn't get my refund and I couldn't return the tickets I can keep them or try selling them!!! Worst experience please do buy from here all the people that gave this a 4 or 5 are lying cause this is the worst company it's a scam !!
With the update I can't look up concerts. Every time I tap on concerts it brings me back to the home screen
It's crashing on my iphone !
Last minute plans work great thanks to this app love it and the prices!
I have used this app for every sporting event purchase since I heard of it. It is so easy and the view of the seats show me exactly what I'm getting. Costumer service has always been outstanding I would not use any other app out there.
Consistently crashes. Needs some memory improvement.
This by far the easiest and smoothest app to find good price tickets to any event!!! I highly recommend👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼